Frequently Asked Questions
How long will it take?
Our most common service is a tuning. This typically takes anywhere from 1-2 hours. In rare cases, this service may require a second appointment. Our online booking system also lets you know approximately how long our appointment will be.
Should I make sure I am there for our appointment?
While we always love to meet our clients face to face, there is no need for you to be present during the entire appointment. All we require is that we are able to enter your home or venue where the piano is located and that someone is able to be contacted in case there are any unexpected issues with your piano that may need to be discussed. For institutions and returning customers, we can email you an invoice which you can pay online at your convenience. If this is your first appointment, you must be able to provide payment upon the completion of the work.
Do you accept credit cards?
We accept all forms of payment from cash and checks, debit cards, visa and master cards, American Express, and even Venmo.
How am I supposed to tip you?
While tips are not generally expected, cash or check tips of any amount are always appreciated.
Do you need me to move the piano away from the wall?
Unless you think there may be an issue with the soundboard that you would like us to inspect, usually there is no need to pull the piano away from the wall. However, we will need the top of the piano cleared off so that we can open it up and service it.
Where is the best place in my home for my piano?
Steer clear or windows and doors as these areas tend to be more affected by climate changes outside, resulting in potential long-term damage to the major wooden structures of your piano. Direct sunlight on the case tends to fade the finish over time. It can also cause the piano to go out of tune quickly if your lid is up and your strings are exposed to the direct light. Be sure that any heating or cooling vents are more than 2 feet away from the perimeter of your piano. The best location is usually near an inside wall, clear of those vents and windows. This tends to be a relatively stable part of the house for humidity changes. For even more stability, consider installing a Humidity Control System for your piano.
What is a Dampp-Chaser Humidity Control System?
For more information about the humidity control system, click here. Manufacturers, technicians, performance venues, and dealers all recommend the system to preserve the wood structures in the piano.
How often should I have my piano tuned?
Manufacturers generally recommend every 6 months. Once a year should be the bare minimum. Some pianos may need it more or less often, depending on their individual stability and the user's needs. The more often a piano is tuned, the more stable the strings become. Performance instruments should be serviced more frequently than in-home pianos due.
What is a "regulation"?
Regulation services have to do with the fine adjustment of the thousands of mechanical parts of the piano. Having your piano regulated is important for optimal touch and tone of your instrument. A piano needs a regulation periodically as the use of it tends to loosen up parts and felts can compress and settle. If your technician says you may need a regulation or some regulation services, don't panic. This is as normal and routine as having an alignment done on your car, your tires rotated and balanced, or your oil changed.
Do you service digital pianos?
Golden Tone Piano Service specialized in service for acoustic pianos only. If you are having an issue with a digital piano, contact the manufacturer. You can find the manufacturer's name at the center of the keyboard at the very top of the keys.
Do you offer discounts?
Non-profit organizations, institutions such as churches and schools receive a 15% discount off of all of my services. For more information about services for your institution, email me.
Our package deal services give you more bang for your buck since you are paying for the time rather than the service itself. I try to get as much done as possible to improve your piano during the package deal service. This is a great money saver and excellent service for your piano.
Are you allergic to cats or are you afraid of dogs?
I love and cherish pets and friends of all shapes and sizes! If you let me know ahead of time, I may be able to offer your pet a treat to help them feel more comfortable around me if they are shy or anxious around strangers. That being said, if you have particularly noisy pets, it is worth noting that I get the best tuning results when it is quiet.
If we haven't answered your question, let us know !